When you submit your story or content to FYA’s newsroom, you’re sharing an insight into yourself and your world, you’re also sharing it with our extended online communities.
It is reality that people online and on social media may disagree with the opinions or ideas you present in your content. They may be critical or want to challenge you on certain points. While we always encourage and seek to foster productive conversations about newsroom content online, it is simply not always the case. We suggest you prepare yourself for both the good and bad of what it means to have your content shared online.
Here are some tips on how to manage your content online, when shared by FYA, you, or people in your community. These come from within our organisation and from the Australian Government’s Stay Smart Online resource.
Responding to social media comments
With strong, emotive content can come strong emotional reactions. Sometimes this can be great, and other times it’s not so awesome.
If you are seeing lots of negative comments to your content, try to assess whether it is someone ‘trolling’ the post—being antagonistic for the sake of it—or if there is a genuine question or feeling behind the sentiment.
Before creating a response, we urge you to stop and think! Consider this: would you say what you’re about to write to the person’s face? If the answer is no, we suggest you back away from the keyboard.
Remember that the internet is forever and it’s important to consider that whatever you put up there will be there for many years to come. It can be useful to imagine your comments or responses being published as a newspaper headline…would you feel differently about them if this was the case?
FYA’s moderation process and policy
When we share your content on FYA social channels, we moderate the commentary in line with our community guidelines. Our moderation process seeks to keep conversations inclusive and productive, but we do not tolerate violence, bigotry or defamatory. We will hide comments that incite violence or display bigotry.
Things that shouldn’t go on social media:
We recommend minimising the amount of personal information you share online. This includes your phone number, home or work address and bank details. We also suggest you review your privacy settings on the social media channels you use so that details can’t be misused or compromised.
Stay Smart Online have pulled together this handy list of things you should avoid sharing online, to help protect your safety and reputation now and into the future.
- Pictures of your new credit card or other financial information. Sometimes in the excitement of receiving a new card, people post a photo of it to social media. Even with the highest privacy settings, it’s not safe to post pictures or information that shows your financial details.
- Identity cards or documents. Driver licences are regularly seen on social media, especially when people pass their driving tests. While this is definitely a photo and #hashtag moment, sharing any kind of identification online exposes you to identity fraudsters.
- Tickets. Plane tickets continue to be a very popular social media post. But beware! They contain a lot of information, including sequence numbers that cybercriminals can use to decode personal information about you, and then access your bank account and financial information. If you share your holiday plans, you’ve also potentially just told -the criminals when no-one will be home. Same goes for tickets to music and sporting events.
- Payslips. Everyone loves to get a pay rise, but if you post your payslip to prove it, you’ve just possibly advertised your personal and bank details to cybercriminals. It’s private information—social media doesn’t need to see it!
- Inappropriate behaviour, comments, images and video. Defamatory, sensationalist comments, as well as complaints or criticisms can land you in hot water. So don’t air your grievances on your social media channels. In addition, don’t share intimate or offensive images of anyone without their consent.
Should I promote myself?
If you feel comfortable, we’d love for you to share your story on your social media channels or website. If you want to, tag us, so we can promote your posts further!
Use the below hashtags and handles to engage our social media team: